Política de reembolso

Return Policy

At Vyncea, we aim to provide you with a seamless shopping experience. If you need to return an item, please review our return policy below:

Return Window

  • Eligibility: Returns are only accepted within 12 hours of placing your order. After this period, we are unable to process returns or cancellations.

Return Process

  1. Initiate a Return: To request a return within 12 hours of placing your order, please contact us at info@vyncea.com or support@vyncea.com with your order number and reason for the return.

  2. Return Approval: Once we receive your return request, we will review it and provide you with further instructions on how to return the item. Please ensure that the item is in its original condition and packaging.

  3. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item.

  4. Refund Process: Upon receiving and inspecting the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be reflected in your account.

Non-Returnable Items

  • Opened or Used Items: Items that have been opened or used cannot be returned.
  • Final Sale: Products marked as final sale are not eligible for returns.

Order Cancellations

  • Within 12 Hours: If you wish to cancel your order within 12 hours of placing it, please contact us immediately. We will do our best to accommodate your request if the order has not yet been processed or shipped.

Contact Us

For any questions or to initiate a return, please reach out to us at info@vyncea.com or support@vyncea.com. We are here to assist you and ensure your satisfaction.

Thank you for shopping with Vyncea. We appreciate your understanding and cooperation with our return policy.